Find answers to the most common questions about Parisee Eyewear: sunglasses, orders, payment, shipping, returns, refunds, warranty, and contact.
Parisee Eyewear is Parisee’s sunglasses brand. It extends the same product-focused approach, with close attention to proportions, comfort, sun protection, and overall frame consistency.
Yes. Parisee Eyewear models are designed as unisex sunglasses. The right choice depends mainly on proportions, the shape you are looking for, and how the frame fits when worn.
Each pair comes with a case, a cleaning cloth, and a box.
No. Exact lens specifications may vary depending on the model. Detailed information about lenses and technical features is provided on each product page.
We accept major credit and debit cards, as well as payment options offered at checkout, such as Apple Pay or Google Pay when available.
Yes. Payment is processed through a secure payment module provided by a specialized payment service provider. Parisee Eyewear never has access to your bank card details.
Yes, as long as the order has not yet been shipped. Once it has been dispatched, it can no longer be changed or canceled. You will then need to follow the return procedure.
We ship to France, across Europe, and to many destinations outside Europe. Available countries are shown at checkout.
Orders are generally shipped within 1 to 2 business days. Delivery times then depend on the destination country and the shipping method selected. They are shown at checkout.
Standard shipping is free within Europe, depending on the list of countries available on the site. Orders shipped outside Europe are subject to a flat shipping fee shown before checkout.
Yes, depending on the destination country. For deliveries outside the European Union, customs duties, local taxes, or import fees may be charged by local authorities or the carrier. These charges remain the customer’s responsibility.
Yes. In accordance with the withdrawal right that applies to distance selling, you have 14 days from receipt of your order to notify us of your decision to return it.
Yes. Return shipping costs are the customer’s responsibility, unless stated otherwise on the site.
No. We do not offer direct exchanges. If you would like a different model, you need to return your order under the applicable conditions and place a new order.
In the event of withdrawal, the refund is made no later than 14 days from the date we are informed of your decision. It may be delayed until the returned products are received or until proof of shipment of the return is provided.
We recommend checking the condition of the package and the products as soon as they arrive. If there is any issue, contact us as soon as possible and, if possible, include photos so the matter can be handled quickly.
Our products are covered by the applicable legal warranties, including in the event of a conformity issue or a hidden defect. If you experience a problem, contact our support team with your order number, a description of the issue, and, if possible, photos.
We recommend simple, regular care: clean your sunglasses with the cloth provided, store them in their case when not in use, and avoid shocks, excessive heat, and unsuitable products.
You can contact us through our contact page:
https://parisee.com/contact